About
We make revenue protection simple
About
We make revenue protection simple
Mission
novoky helps merchants settle chargeback cases
We founded novoky for merchants. Our mission is to disrupt the way disputes are managed and protect client revenue by resolving disputes in a quick, cost-efficient manner. Along the way, we want to give all our clients – and their customers – peace of mind in the world of online payments.
Arrange an appointment
19–21 January 2026
Barcelona
Spain
ICE Barcelona 2026
Shaping the Future of Gaming
The Place the World of Gaming Goes to do Business.
Explore cutting-edge innovations, the latest product launches, regulatory updates, exclusive networking opportunities and the insights you need to grow your business on a global scale.
Our executive team
Patrick Carlo Friedrich
Managing Director
Patrick is an entrepreneur and seasoned expert in the online payments industry. He has a relentless desire to pursue innovation in the field of payments and online services.
Markus Heise
Managing Director
Markus has spent virtually his entire career in consulting. For more than 15 years, he has advised firms on technology in the financial services industry. He founded novoky with the aim of improving payment solutions for merchants.